Shipping policy

Shipping Policy – Grant Monaco

Thank you for choosing Grant Monaco. We’re committed to delivering a smooth, reliable, and transparent shipping experience. Please review the details below regarding order processing, delivery times, and customs information.

Free Global Shipping on Orders Over $120

Enjoy free standard shipping on all orders over $120.

We believe premium fashion should be accessible worldwide. That’s why Grant Monaco offers free global standard shipping on orders over $120.

For orders under $120, standard shipping fees apply based on destination.
Please note: We currently do not offer expedited or express shipping options.

Order Processing

  • Processing Time: 1–3 business days (Monday–Friday)

  • Orders placed on weekends or public holidays are processed the next business day

  • Delays may occur due to payment issues, incomplete addresses, or peak seasonal volume

  • If delays occur, you will be notified via email

Shipping & Delivery

Region Delivery Time Shipping Cost
United States 7–11 business days $5.99 (Free over $120)
International 7–15 business days $7.99 (Free over $120)

Total Delivery Time = Processing Time + Transit Time

  • USA: 8–14 business days

  • International: 8–18 business days

Order Cut-Off Time:
5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Shipping Partners

We work with USPS, DHL Express, UPS, FedEx, and other trusted carriers to ensure reliable delivery.
All shipments include tracking, allowing you to monitor your order every step of the way.

Current Warehouse Update

We are currently transitioning to a larger warehouse to better serve our growing community. During this period, some orders may experience slight delays. Once the transition is complete, product prices will increase.

Sizing Note

To help ensure the best fit, orders may include items two sizes larger by default, unless otherwise specified during checkout.

Customs, Taxes & Duties

  • Customers are responsible for any customs duties or taxes imposed by their country

  • Calleni is not responsible for customs-related delays or fees

  • Please contact your local customs office for more information

Order Tracking

  • A tracking link will be sent via email once your order ships

  • Please allow 24–48 hours for tracking updates to appear

  • Need assistance? Contact us at support@grantmonaco.com

Cancellations

  • To request a cancellation, contact us immediately after purchase

  • Cancellations are not guaranteed once processing has begun

  • If an order has already shipped, it must be returned instead

Shipping Issues

Lost or Stolen Packages
We are not responsible for packages marked as delivered. Please contact the carrier directly to file a claim.

Incorrect Address
Customers are responsible for entering accurate shipping information. We are not liable for shipments sent to incorrect or incomplete addresses.

Delivery Exceptions

Delivery delays may occur due to:

  • Severe weather conditions

  • Customs clearance delays

  • Natural disasters

  • Remote or restricted delivery locations

We appreciate your patience in such cases.

Address Modifications

Once an order is placed, address changes cannot be guaranteed. If you need to update your address, contact us immediately. If the order has already shipped, rerouting may not be possible.

Pre-Orders

If your order includes a pre-order item, the entire order will ship once all items are available. Split shipping is not currently supported.

Undeliverable Packages

Packages may be returned to us due to:

  • Invalid or incomplete address

  • Failed delivery attempts

  • Refusal to pay customs fees

International Shipping Restrictions

Certain countries may experience:

  • Extended transit times

  • Limited tracking updates

  • Import restrictions or banned items

We recommend reviewing your country’s import regulations before placing an order.

Holiday Shipping Delays

During high-volume periods such as Black Friday, Christmas, and New Year, carriers may experience delays. We recommend ordering early to avoid inconvenience.

Didn’t Receive Your Order?

If your order has not arrived within the estimated timeframe, please contact us at support@grantmonaco.com for immediate assistance.

Contact Us

Business name: Grant Monaco
Phone number: +1 (800) 293-3851
Email: support@grantmonaco.com
Company number: 37-2154417
Address: 439 3rd Avenue, Elizabeth, NJ, 07206, US

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM

We strive to respond to all inquiries within 24 hours.